Terms & Conditions
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Introduction and Acceptance
These Terms and Conditions ("Terms") govern the business relationship between Shree Radhe Traders, a registered MSME (UDYAM-RJ-24-0023064) located in Kota, Rajasthan ("Company," "we," "us," or "our") and our customers ("Customer," "you," or "your"). By placing an order, using our services, or engaging in business with us, you agree to be bound by these Terms.
2. Business Scope and Services
2.1 Our Business
We are a wholesale distributor specializing in:
- Electronics and electronic components
- Telecommunications equipment and accessories
- Audio and video systems
- Computer hardware and peripherals
- Mobile devices and accessories
- Networking equipment
2.2 Target Customers
Our services are primarily intended for:
- Registered retailers and distributors
- Electronics service centers
- Corporate buyers and businesses
- Government and institutional customers
- Other wholesale dealers
3. Customer Registration and Eligibility
3.1 Registration Requirements
To establish a business account, customers must provide:
- Valid business registration documents
- GST registration certificate (if applicable)
- PAN card and address proof
- Bank account details for transactions
- Trade references (for credit terms)
3.2 Account Approval
We reserve the right to approve or reject customer applications based on:
- Business legitimacy and documentation
- Credit worthiness and financial stability
- Compliance with our business policies
- Geographic service area coverage
4. Orders and Order Acceptance
4.1 Order Placement
Orders can be placed through:
- Direct communication with our sales team
- Email or phone orders
- Written purchase orders
- Our website or online portal (when available)
4.2 Order Confirmation
Orders are not confirmed until:
- We provide written confirmation or invoice
- Product availability is verified
- Payment terms are agreed upon
- Delivery arrangements are confirmed
4.3 Order Modifications and Cancellations
- Order modifications must be requested before processing begins
- Cancellations may be subject to cancellation fees
- Special order items cannot be cancelled once confirmed
- We reserve the right to cancel orders for various business reasons
5. Pricing and Payment Terms
5.1 Pricing
- All prices are wholesale prices for business customers
- Prices are subject to change without notice
- Quoted prices are valid for the specified period only
- Volume discounts may apply for bulk orders
- All prices are exclusive of taxes unless stated otherwise
5.2 Payment Methods
We accept the following payment methods:
- Bank transfer (NEFT/RTGS/IMPS)
- UPI payments
- Demand drafts and cheques
- Cash payments (for local transactions)
- Credit terms (for approved customers)
5.3 Payment Terms
- New Customers: Advance payment required
- Established Customers: Net 30 days (subject to credit approval)
- Cash on Delivery: Available for local deliveries
- Late Payment: 2% per month interest on overdue amounts
5.4 Taxes and Duties
- GST will be charged as per applicable rates
- All government taxes and duties are additional
- Interstate transactions subject to IGST
- Customers are responsible for local taxes and duties
6. Delivery and Shipping
6.1 Delivery Areas
We provide delivery services to:
- All major cities in Rajasthan
- Selected locations in neighboring states
- Remote areas subject to additional charges
6.2 Delivery Terms
- Standard delivery: 2-5 business days within Rajasthan
- Express delivery: Available for urgent orders
- Bulk orders may require additional time
- Delivery schedules are estimates, not guarantees
6.3 Shipping Costs
- Shipping charges are additional unless specified
- Free shipping may apply for minimum order values
- Express delivery charges are higher
- Insurance and packaging charges may apply
6.4 Risk of Loss
Risk of loss transfers to customer upon:
- Delivery to specified address
- Collection by customer or designated agent
- Handover to customer's preferred courier
7. Product Information and Warranties
7.1 Product Descriptions
- We strive for accurate product descriptions
- Minor variations in specifications may occur
- Product images are for reference only
- Customers should verify specifications before ordering
7.2 Manufacturer Warranties
- Products carry manufacturer's standard warranty
- Warranty terms vary by product and manufacturer
- Warranty claims must be processed through authorized channels
- We assist with warranty documentation and claims
7.3 Our Limited Warranty
- We warrant products against defects for 7 days from delivery
- This warranty covers only manufacturing defects
- Warranty does not cover misuse, damage, or normal wear
- Our liability is limited to replacement or refund
8. Limitation of Liability
8.1 Liability Limitations
Our liability is limited to:
- The purchase price of the specific product
- Direct damages only (no consequential damages)
- Replacement or refund of defective products
8.2 Exclusions
We are not liable for:
- Loss of profits or business opportunities
- Indirect, incidental, or consequential damages
- Damages due to customer misuse or negligence
- Delays due to circumstances beyond our control
- Compatibility issues with customer's equipment
9. Intellectual Property
- All trademarks and brand names remain property of respective owners
- We do not claim ownership of manufacturer's intellectual property
- Our company name and logo are our intellectual property
- Product information is provided for commercial purposes only
10. Confidentiality
- We maintain confidentiality of customer business information
- Pricing information is confidential between parties
- Customer lists and business data are protected
- Information sharing requires mutual consent
11. Force Majeure
We are not liable for delays or failures due to:
- Natural disasters and acts of God
- Government regulations and restrictions
- Labor strikes and transportation issues
- Supplier delays and manufacturing problems
- Pandemic or health emergency situations
12. Termination
12.1 Termination by Either Party
- Either party may terminate the business relationship with 30 days notice
- Immediate termination for material breach of terms
- Outstanding obligations survive termination
12.2 Effect of Termination
- Pending orders may be cancelled or completed
- Payment obligations remain in effect
- Return of confidential information if requested
13. Dispute Resolution
13.1 Negotiation
Disputes should first be resolved through direct negotiation between parties.
13.2 Mediation
If negotiation fails, disputes may be referred to mediation.
13.3 Jurisdiction
All legal disputes are subject to the jurisdiction of courts in Kota, Rajasthan.
14. Governing Law
These Terms are governed by:
- The laws of India
- Rajasthan state commercial regulations
- Applicable GST and tax laws
- MSME protection regulations
15. Compliance and Regulations
- All transactions comply with Indian commercial law
- GST compliance for all applicable transactions
- MSME registration benefits as applicable
- Import/export regulations for international products
16. Miscellaneous Provisions
16.1 Entire Agreement
These Terms constitute the entire agreement between parties unless modified in writing.
16.2 Severability
If any provision is deemed invalid, the remaining provisions remain in effect.
16.3 Amendment
These Terms may be amended by us at any time with notice to customers.
16.4 Assignment
These Terms are binding on successors and assigns of both parties.
17. Contact Information
Legal and Business Inquiries:
Shree Radhe Traders
202, GMA Plaza, New Sabji Mandi Avay
Ladpura, Kota, Rajasthan - 324001
Phone: +91 9649050608
Email: ashishmakhija356@gmail.com
UDYAM Registration: UDYAM-RJ-24-0023064
Business Hours: Monday - Saturday, 9:00 AM - 7:00 PM
By engaging in business with Shree Radhe Traders, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms are effective immediately and supersede all previous agreements.