Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

Shree Radhe Traders ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage in business with us.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (phone number, email address, postal address)
• Business information (company name, GST number, business type)
• Purchase history and order details
• Payment information (processed securely through third-party payment processors)
• Communication records (emails, phone calls, messages)

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Website usage data and navigation patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Providing customer support and technical assistance
• Communicating about products, services, and promotions
• Maintaining accurate business records
• Improving our website and services
• Complying with legal obligations and tax requirements
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in business operations (shipping, payment processing, IT services)
• Legal Requirements: When required by law, court order, or government regulations
• Business Protection: To protect our rights, property, or safety, or that of our customers
• Business Transfer: In the event of a merger, acquisition, or sale of business assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption protocols
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Business records are maintained in accordance with applicable tax and commercial laws.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent for data processing (where applicable)

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Shree Radhe Traders
202, GMA Plaza, New Sabji Mandi Avay
Ladpura, Kota, Rajasthan - 324001
Phone: +91 9649050608
Email: ashishmakhija356@gmail.com
UDYAM Registration: UDYAM-RJ-24-0023064

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Kota, Rajasthan.

15. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

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This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.